Customer Service : Order Cancellation

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Customer Comments

By marilyn From california

I was a bit skeptical about purchasing a fur coat on line at first. But upon receiving my beautiful coat I was sold. Your customer service dept. made sure that i got the correct size and I have no doubt that I will purchase another coat in the future.

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Home > Customer Service > Order Cancellation

If you�d like to cancel your order or change an order for any reason, please e-mail us at cs@madisonavemall.com and make sure to include your order number, as soon as possible. We�ll do everything we can to accommodate your request. Please remember that our order-fulfillment system is designed to get your order shipped as quickly as possible, which may mean that we cannot change or cancel an order once it has already been shipped.

However, if your order has been shipped and you are unhappy with it, simply return the merchandise to us together with the Return Form that is included in every shipment, according to our 15 day Return Policy. We highly suggest that you return every item properly insured, by a carrier that has insurance for the value of your purchase, and by a carrier that allows you to track your package by a tracking number, such as UPS. (Please bear in mind that FedEx does not insure above $500.00.)

We reserve the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.


Crystal Fox Fur Jacket Party Mask - Feathered Corded Mask Black Leather Coat - Black Fox Shawl Collar Mink Fur Blanket- Knitted Mink Throw Bedspread

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